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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Winter

Jason Winter

June 4, 2025

5  out of  5
rating by Jason Winter
"Rosemary Heinrich is reliable and honest. I never think to switch my insurance provider because every time I call Rosemary either picks up or call me back right away."
We responded:
"Jason, thanks very much for the kind words regarding Rosemary! It’s our pleasure to work with and for you all these years! We will continue to do our best. Bob Johnston State Farm Hatboro #Likeagoodneighbor #Hatborostatefarm #Bobjohnstonstatefarm"
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Tommy C

May 22, 2025

5  out of  5
rating by Tommy C
"I’ve been with Bob for too many years to count, and I can’t imagine working with another agent. Bob and his team are wonderful. They truly care about setting customers up with the coverage that is right for them. Wonderful customer service!"
We responded:
"Tommy, we appreciate your kind words and the 5 Star Google review. It's our pleasure to assist you and all of your family. Enjoy this Memorial Day weekend and perhaps we will see the sun at some point. Bob Johnston State Farm Hatboro #State Farm Insurance #Hatboro #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor"
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mike card

May 21, 2025

5  out of  5
rating by mike card
"I have had awesome experiences with Bob Johnston and his fabulous staff. Nobody likes to put in a claim, however; Bob and his staff makes a troublesome time easier to navigate. Their professionalism and response to our claim was painless. This office has always been courteous and professional. I have been with State Farm my entire adult life and with Bob Johnston office for 25+ years."
We responded:
"Mike, thank for the heartfelt and wonderful review. Its a pleasure to help you and your family all these years. With your lifelong dedication to volunteer serve for our community you understand that we want and need to be there in a person's time of need. Enjoy this upcoming Memorial Day weekend. Bob Johnston, State Farm Hatboro. #Like a GoodNeighbor, #StateFarmInsurance"
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Brandon Chalmers

May 19, 2025

5  out of  5
rating by Brandon Chalmers
"Excellent service with helpful and knowledgeable agents, can't possibly recommend enough"
We responded:
"Brandon, thanks very much for the nice comments and 5 Star Google review. It's our pleasure to assist you in your time of need and into the future. Bob Johnston, State Farm Hatboro. #State Farm Insurance #Hatboro #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor"
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Karen Christiansen

May 14, 2025

5  out of  5
rating by Karen Christiansen
"Bob and his team provide the best customer service at all times. We have been with Bob and State Farm for many years and have never had a reason to change our insurance."
We responded:
"Karen, thanks for the very nice comments. It's been our pleasure to work with you, Alan and your family all these years. Best regards, Bob Bob Johnston, State Farm Hatboro #State Farm Insurance #Hatboro #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor "
Profile photo of Barbara Wilson

Barbara Wilson

May 9, 2025

5  out of  5
rating by Barbara Wilson
"Always there for us whatever we need. Friendly service and always have our best interests at heart. Been a customer since I was 16 years old and now my husband and children continue on with me to rely on their services."
We responded:
"Barbara, thank you very much for the nice words. It's our pleasure to provide your insurances all these years. Enjoy this upcoming weekend. Bob Bob Johnston, State Farm, Hatboro , PA #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor "
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Jonathan Lander

May 8, 2025

5  out of  5
rating by Jonathan Lander
"We love Bob and his folks! We've been working with them since the late 1990s!"
We responded:
"Jonathan, thank you very much for the 5 Star Google review. It's always been a pleasure dealing with you and your family all these years from my State Farm office here in Hatboro. I look forward to many more years of protecting all your insurance needs. Best regards, Bob Bob Johnston, State Farm, Hatboro PA. #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor""
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Bill Parkton

April 30, 2025

5  out of  5
rating by Bill Parkton
"Bob & his staff are the reasons we been with State Farm for over 30 years. Whether it's Sue, Rosemary, or Bob, someone is there for fast, courteous and reliable service. Their assistance has ranged from simple question on coverage, a bogus lawsuit, or a claim on an accident that totaled our car. Any situation has always been seamlessly handled. If you need an agent, give them a call. Too many people look solely at the premium cost, but good service by your company is priceless. We have our homeowners' and car insurance with them & State Farm. We don't need "Jake from State Farm". We've got the Johnson Agency."
We responded:
"Bill, thanks for this great 5 star review and special comment about Jake from State Farm! Made our day here and we all laughed. We will continue to do our best for you. Get out and enjoy this weather on those bikes! Best regards, Bob"
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Roger Fetterman

April 28, 2025

5  out of  5
rating by Roger Fetterman
"My wife and I are forever grateful for Bob Johnston and his office staff for all they have done for us. We currently are in the middle of a claim in which they have done everything they could to make the process easy. I have recommended the agency to others because of the warm and caring atmosphere you experience with him and his staff. He is truly an advocate for his clients."
We responded:
"Roger and Evelyn, thank you sincerely for this heart felt review. It's remarkable to everyone in our office how you both remain so positive being out of your house all this time. We will continue to do our best to make this process as smooth as possible. We all enjoyed the great home made candy ! Best wishes. Bob "
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Assunta Baldwin

April 18, 2025

5  out of  5
rating by Assunta Baldwin
"I can’t say enough positive things to say about this agency. They go above and beyond for their customers. Every single person in their office is friendly, professional and very well knowledgeable. I give them a 10+++ The absolute best!!!"
We responded:
"Assunta, thank you for the very kind words and great 10 Star review ! We will continue to do our best and exceed your expectations. Enjoy this great weather which has finally arrived. "
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J Smolczynski

March 6, 2025

5  out of  5
rating by J Smolczynski
"Our family has been a client for over 25 years. That’s what we feel like. Family. There’s no need an account number when we call the office. Bob and his staff take the time to explain things. We have never even considered looking for a new insurance company. From auto, home owners to life insurance Bob and his staff have you covered."
We responded:
"Joe, thanks for the very nice comments and for your long term loyalty to State Farm and my office. We sincerely appreciate your business. As spring approaches let’s all hope for sunshine and less wind! Take care, Bob"
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Vicki Connolly

February 28, 2025

5  out of  5
rating by Vicki Connolly
"They are the most trusting, kindest and professional bunch of people ever! Been with them for years! If I could give them more then 5 stars I definitely would."
We responded:
"Vicki, thanks very much for the great 5 star review. We sincerely appreciate your kind words. Have a great weekend! Bob"
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Chris F

February 14, 2025

5  out of  5
rating by Chris F
"5 stars is not enough, could not be happier with Bob Johnston from State Farm. Their knowledge and professionalism can not be topped. Had to file my first ever claim this year and all of the stress and anxiety that I was carrying was immediately expunged by Bob. Just one conversation and I knew I was in good hands. Bob has been incredibly responsive and I couldn't be happier with SF. Like a good neighbor, State Farm is there!"
We responded:
"Chris, thank you very much for your kind words. I'm glad we were able to help in your time of need. It's my pleasure to help in these types of situations and to stand behind the promises we made when insured your home and cars many years ago. "
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Robert R

September 18, 2024

5  out of  5
rating by Robert R
"Bob and the rest of his staff are extremely helpful with new products, answering questions and most importantly with assistance with claims! I would not insure anywhere else!! They made the home buying process an absolute piece of cake, was the easiest part of buying a home!"
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Eileen Lynam

January 2, 2024

5  out of  5
rating by Eileen Lynam
"Very accommodating and friendly. Took care of my needs quickly."
We responded:
"Eileen, thank you very much for the 5 Star review. We appreciate you taking the time to do this. We all wish you a healthy and happy 2024. Bob"
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David Karkocha

December 1, 2023

5  out of  5
rating by David Karkocha
"Nice customer service."
We responded:
"David, thanks for the 5 Star review and nice comment. We try our best! Have a nice weekend! Bob"
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Taylor Paige

August 22, 2023

5  out of  5
rating by Taylor Paige
"I have been with Bob Johnson since I was 16. Him, Rosemarie and Bella are truly amazing people. Always a friendly voice and always treats me so well. They remember me and care about me. Best insurance company to ever go with. Thank you all!"
We responded:
"Taylor, thanks you for the kind words and 5 Star review. It’s a pleasure to be your go to insurance office ! Enjoy the rest of the summer. Bob "
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Deborah Bradbury

May 16, 2023

5  out of  5
rating by Deborah Bradbury
"Thanks Bob for helping me with what I felt was an overwhelming task yesterday! You sorted it out perfectly for me. I have been in touch with Mary & everything is moving along. Thank to Rosemary too!!"
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Frank White

May 3, 2023

5  out of  5
rating by Frank White
"Great guy and great agent! Staff exceptionally kind & efficient!"
We responded:
"Frank, thanks for the kind words about the office and staff. Hopefully we will all be cheering on the Phillies again this year!. Bob"
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Patrick Bury

April 20, 2023

5  out of  5
rating by Patrick Bury
"Bob and his staff provide quick, professional and friendly service and take time to explain things. Not a call center !! 😊"
We responded:
"Pat, thanks for your great Google review and kind words. We appreciate your continued loyalty and commitment to our office. Have a great weekend and say hello to Fred Garvin for me. "
Profile photo of Cathy Czerwonka

Cathy Czerwonka

April 20, 2023

5  out of  5
rating by Cathy Czerwonka
"Bob Johnston and his team of ladies are the best. Always friendly when I call to pay my bill or ask questions about our insurance. Have had them since 1962."
We responded:
"Cathy, thank you very much for the kind words! We really do appreciate working with such long term State Farm policyholders such as yourself. Enjoy this nice Spring day. Bob"
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Barbara Abbott Stauch

March 28, 2023

5  out of  5
rating by Barbara Abbott Stauch
"I called State Farm because my original agent retired and I was assigned an agent that wasn't local. I wanted someone local to handle my coverage. The person I spoke with was very pleasant and told me exactly what I needed to have my transfer completed. I will be calling back to make an appointment one day next week."
We responded:
"Barbara, thanks for the 5 star google review. Best wishes for a nice weekend. Bob"
Profile photo of Diane White

Diane White

March 28, 2023

5  out of  5
rating by Diane White
"State Farm has insured our vehicles and homes for over forty years. Claims have been settled quickly and easily. Our agent, Bob Johnson, has been particularly helpful in offering coverage for instances of failed sump pumps. While we have been fortunate in not having had this occur, we are reassured knowing our home is additionally protected in the future."
We responded:
"Diane, thanks for giving us this great 5 star rating. It’s a pleasure to help you and your family and keep up with your changing coverage options. Take care."
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ALLAN DAWE

March 24, 2023

5  out of  5
rating by ALLAN DAWE
"Top notch service, they have always gone above and beyond for me. Truly like dealing with family."
We responded:
"Allan, thanks for the nice comments! It’s been a pleasure to work with you all these years. Enjoy that new ride! Bob"
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Mary Drew

June 8, 2022

5  out of  5
rating by Mary Drew
"Rosemary and Bob are the best!!! They care and will go the extra mile for their clients. Highly recommend state farm with Rosemary and Bob - They got your back!!!"
We responded:
"Mary, thank you very much for the kind words. We do our best and are excited that you feel this way about our office. Have an enjoyable weekend and hopefully the rain will hold off. Best regards, Bob"